At KK Laptop Store, customer satisfaction and transparency are our top priorities. We carefully test all products before dispatch. However, if you receive a defective item, we are here to help.

Eligible Reasons for Return or Replacement

You may request a return or replacement if the product has:

  • Physical damage
  • Screen damage
  • Battery not charging
  • Dim or faulty display
  • Any manufacturing or transit-related defect

Mandatory Unboxing Video

To ensure a fair and transparent process:

  • A clear unboxing video is mandatory
  • The video must be recorded from the moment the parcel is opened
  • Show the product from all angles
  • Clearly highlight and explain the issue
Claims without an unboxing video will not be accepted

Refund or Replacement Options

  • After verification of the issue, you may choose:
    • Replacement, or
    • Return & refund, as per your preference

Non-Returnable Conditions

Returns will not be accepted in the following cases:

  • Change of mind or personal preference
  • “I don’t like the product”
  • Orders placed after reviewing product images, specifications, and details

Our Commitment

We believe in honest listings, quality checks, and fair policies to protect both our customers and our business.